1. Digital delivery
We provide digital software and online analysis services without physical shipping or delivery fees. Download Sonote desktop for free and use Perfect Speech on its website. Sign in with your Gamesofts account to purchase or subscribe on the relevant product pricing page.
2. Activation and processing times
After Stripe confirms payment, the product allowance is automatically credited to the paying account. View orders, subscriptions and remaining allowances in Account Center. Returning from checkout alone does not activate an allowance. Analysis, transcription and summaries run asynchronously, with processing time depending on recording length and service load. Contact support for assistance, retries or refunds if delivery exceeds the agreed timeframe.
3. Monthly plans and allowances
Sonote Free includes 120 minutes per calendar month, resetting on the first. Basic and Pro include 1,200 and 3,000 minutes per paid period. One-month purchases start after payment and do not auto-renew. Monthly subscriptions follow invoice periods. After successful renewal, unused newly issued minutes roll over for one more period and are used first; rollover minutes cannot roll over again. Upgrades bring the remaining allowance into the new period while existing monthly rollover keeps its original expiry. Free plans, one-month purchases and gift cards are excluded from monthly rollover. Paid plans do not add free minutes; expired subscriptions return to the remaining free allowance. Free whitelist allowances remain calendar-based. Unused purchased Speech analyses do not expire; each successful analysis uses one credit, failures return it, and reanalysis uses another credit.
4. Plan upgrades
You can repurchase either one-month plan before expiry. Successful payment resets the allowance and starts a new calendar month; previous unused minutes and remaining validity do not carry over. Switching to a monthly subscription grants the full new allowance plus unused one-month minutes for the first period only. Basic subscriptions can upgrade to Pro with unused minutes carried over and the old subscription ended automatically. Subscribers must wait until their subscription ends before buying one-month access. Canceling renewal does not immediately end a subscription. Abandoned or failed payments leave existing access unchanged.
5. Canceling a one-time service
You can ask support to cancel a one-time analysis before processing starts. Any refund follows our refund policy. Once processing has started or results have been delivered, please make a request under that policy.
6. Canceling a monthly service
Sonote offers one-month purchases and monthly subscriptions at the same price. One-month access starts after successful payment, lasts one calendar month, and does not renew; unused minutes expire. Cancel monthly renewal under Subscriptions & Orders in Account Center and retain paid access until expiry. Cancellation does not automatically refund a payment. Failed renewals do not grant new minutes. Contact support under the refund policy for early termination or refunds.
7. Data and stopping use
Uninstalling an app or stopping purchases does not automatically delete your account or cloud content. Use the product’s deletion features or contact support to request removal of cloud records or your account. Sonote cloud audio is automatically removed six months after record creation. Records, transcripts and summaries are retained long term and remain readable and exportable; local copies are unaffected. Perfect Speech original audio and video files are automatically removed six months after upload; covers and analysis reports are retained long term. Reports remain readable and can be saved after expiry, but the original recording can no longer be played. Back up important source files and export content you want to keep before expiry or deletion.
8. Star Bank
This product is coming soon and does not accept payments or preorders. At launch, we will explain download options and the applicable purchase, cancellation and delivery policies.