HERE TO HELP / SUPPORT
Support
For product help, feedback or order support, email us.
Email support
admin@gamesofts.netWe usually reply within two business days.
- Support hours
- Monday–Friday, 09:00–18:00 Beijing time, excluding public holidays
Include the product name, a description of the issue and relevant screenshots. For order questions, also include your order number and purchase email.
Send an emailFrequently asked questions
How do I use Perfect Speech?
Select “Get started” to open speech.gamesofts.net. Sign in, upload your speech recording and view the report when analysis is complete.
Where can I download Sonote?
Get the Windows, macOS or Linux installer from the download center. Use the dropdown to download another version. Downloads and local recording are free.
Can I purchase paid plans now?
Sign in to subscribe to Sonote or purchase Speech credits on each product pricing page. Sonote desktop downloads and local recording are free, with 120 free transcription minutes every month.
How do I request a refund or resolve an order issue?
Email us with your order number, purchase email and a description of the issue. We usually reply within two business days. See the Refund & Dispute Policy for eligibility and review procedures.
Do monthly plans renew automatically?
Sonote offers a one-month purchase or a monthly subscription at the same price. One-month purchases do not renew. Cancel monthly renewal in Account Center and keep access through the paid period. Speech purchases are one-time and do not renew.
What can growth points be redeemed for?
Growth points can be redeemed for rewards agreed between parents and children, such as a picnic or a shared activity. They are encouragement points used within a family, have no cash value and cannot be purchased, transferred or withdrawn.